1. Introduction
The Compliance Association (TCG) respects your privacy. This policy explains how we collect, store, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website, services, or applying for membership, you agree to the collection and use of your information as described in this policy.
2. What Information We Collect
We may collect the following types of information:
- Name, email address, phone number, mailing address;
- Organisation or employer details;
- Job title and professional background;
- Login and account information;
- Payment details (handled securely by Stripe);
- Feedback, survey responses, or communications;
- Website usage and analytics data (e.g., via cookies or Google Analytics).
3. How We Collect Your Information
We collect information when you:
- Register as a member or complete a form on our Website;
- Make a purchase or payment;
- Communicate with us via email or phone;
- Participate in our events or courses;
- Use or browse our Website.
4. Why We Collect Your Information
We collect personal information to:
- Provide access to membership and compliance resources;
- Communicate regulatory updates and news;
- Manage accounts, payments, and renewals;
- Administer training programs and certifications;
- Improve user experience and Website functionality;
- Comply with legal or regulatory requirements.
5. Disclosure of Personal Information
We may disclose your information to:
Service providers assisting with IT, payment processing, and website hosting;
Contractors and educators delivering training services;
Government agencies if required by law.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable steps to ensure your information is secure, including:
- Password-protected systems;
- SSL encryption on transactions;
- Secure storage of member and payment data.
While we strive to protect your personal information, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
7. Access and Correction
You may request access to or correction of your personal information held by us. Please email with your request. We will respond within a reasonable timeframe.
8. External Sites
TCA is not responsible for the privacy practices of external websites linked from our site. Please refer to their individual policies.
9. Changes to This Policy
We may update this Privacy Policy at any time. The latest version will be posted on our Website. Continued use of our services after an update constitutes your acceptance of the revised policy.
10. Contact Us
For questions, access requests, complaints, or more information:
The Compliance Guild (TCG)
Website: www.tcguild.com.au